Product7 is a customer support operating system for modern teams. It combines a shared support inbox, AI-powered agents (Aria), help center, live chat, feedback boards, surveys, roadmaps, and changelogs into one platform. It's the best alternative to Intercom, Zendesk, and Freshdesk — especially for African businesses and global startups.

How much does Product7 cost in Nigeria?

Product7 offers affordable pricing in Nigerian Naira (₦). We have a free tier to get started, and founding members get 6 months free. Pro plans start at ₦9,999/month with no per-seat pricing traps. We understand the African market and price accordingly.

Is Product7 good for Nigerian startups?

Yes! Product7 was built with Nigerian and African startups in mind. We offer Naira pricing, local payment options, and features tailored for emerging market businesses. Many Lagos-based startups and Nigerian tech companies use Product7 to collect customer feedback.

What are the best alternatives to Intercom and Zendesk?

Product7 is the best alternative to Intercom, Zendesk, and Freshdesk — especially for startups and African businesses. It offers a shared inbox, AI support agents, help center, live chat, feedback boards, surveys, and roadmaps at a fraction of the cost with Naira pricing.

What integrations does Product7 support?

Product7 integrates with popular tools like Slack, Jira, Linear, Intercom, Zendesk, Zapier, and more. We also offer webhooks and a REST API for custom integrations. Connect your existing workflow tools seamlessly.

Can I customize Product7 with my brand?

Yes, Product7 offers full white-label customization including custom domains (feedback.yourcompany.com), logos, colors, and branding to match your product. Your customers will see your brand, not ours.

Does Product7 have AI features?

Yes! Product7 includes Aria, an AI-powered support agent that can autonomously handle customer conversations, draft responses, detect sentiment and intent, and learn from your knowledge base. It also features AI-powered feedback categorization, duplicate detection, and trend identification.

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The Modern Customer Support StackYour Business Needs

Manage conversations, deploy AI agents, build help centers, collect feedback, run surveys, and share roadmaps — all in one beautifully designed platform.

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customer.product7.io/admin/inbox

Product7

Support3

Feedback

Help Center

Surveys

Roadmap

Changelog

Users

Analytics

Inbox

My inbox3

All messages12

Unassigned5

Created by me2

Teams

Support

Sales

My inbox3 conversations

Kande Baba

new2m

Hi, I'm having trouble connecting my Paystack webhook. It keeps returning...

Ngozi Ike

new15m

Can you help me set up SSO for our team? We use Okta and need...

Kemi Bello

The CSV export is missing some columns we selected in the report...

Tayo Ogun

resolved2h

Thanks for fixing this so fast! Really impressed with the support...

Nneyen Kayode

We want to upgrade our plan. Can someone walk us through the...

Kande Baba— Paystack webhook error

Kande Baba10:32 AM

Hi, I'm having trouble connecting my Paystack webhook. It keeps returning a 403 error whenever I try to verify the endpoint.

Tunde A.10:35 AM

Hi Kande! Let me look into this. Can you confirm the webhook URL you configured in your Paystack dashboard?

Kande Baba10:38 AM

Sure, it's https://api.ourapp.com/webhooks/paystack

Type your reply...

Details

Assigned

Tunde A.

Team

Support

Priority

High

Status

Open

Channel

Everything You Need

One platform for all your feedback

Stop juggling multiple tools. Product7 brings together feedback collection, surveys, roadmaps, support, and more in one cohesive experience.

Feedback Boards

Gather feature requests from customers and let them vote on what matters most. Build products your users actually want. Centralize feedback from multiple channels, eliminate duplicate requests, and let your community shape the roadmap with transparent voting.

CollectCustomers submit feature ideas

VoteCommunity upvotes priorities

BuildShip what matters most

Feature Requests24 new

Add dark mode for better nighttime usageHOT

PlannedJan 8

142

Real-time webhook notifications for integrations

In ProgressJan 6

Native iOS and Android mobile app

Under ReviewJan 4

Support for custom domains on public boards

PlannedJan 2

Surveys & NPS

Run targeted surveys via email, in-app widgets, or QR codes. Track NPS, CSAT, and customer sentiment over time.

DesignCreate beautiful surveys

DistributeMulti-channel delivery

AnalyzeActionable insights

NPS Dashboard

Net Promoter Score

+8vs last month

Detractors (15%)Passives (20%)Promoters (65%)

2,847

Responses

34%

Rate

4.6

CSAT

Public Roadmap

Share your product vision publicly. Let customers see what's planned, in progress, and shipped. Build trust through transparency. Keep your community engaged with real-time updates, link roadmap items directly to feedback requests, and celebrate shipped features together.

PlanOrganize priorities visually

SharePublish with custom domain

UpdateNotify on status changes

Give it a try, Drag between columns

Product Roadmap

Planned5

API v2

Webhooks

SSO

AI Replies

Zapier Integration

In Progress4

Dark mode

90%

Mobile app

40%

Slack Bot

65%

Video Support

25%

Shipped5

Analytics

100%

Teams

100%

Exports

100%

Custom Domains

100%

Email Templates

100%

Changelog

Share product updates beautifully with rich media changelogs. Link releases directly to customer requests so users see their feedback in action. Notify subscribers via email, in-app widgets, or RSS. Close the feedback loop and celebrate wins together.

WriteDocument your release

LinkConnect to feedback

NotifyAlert subscribers

Latest Updates

v2.4.0Major

Dark Mode & Performance

Jan 8, 2025

We've added dark mode support across the entire platform, improved load times by 50%, and completely redesigned the dashboard for a better user experience.

v2.3.2Patch

Bug Fixes

Jan 3, 2025

Fixed an issue where CSV exports would fail for large datasets. Also improved mobile responsiveness across all feedback views.

v2.3.0Feature

API Webhooks

Dec 20, 2024

Introducing real-time webhooks for all feedback events. Configure custom payloads and automatic retry logic for failed deliveries.

v2.2.1Patch

Security Update

Dec 15, 2024

Enhanced SSO integration with support for SAML 2.0 and improved two-factor authentication with backup codes.

v2.2.0Major

Team Collaboration

Dec 1, 2024

Team workspaces are here! Create separate workspaces, assign role-based permissions, and track team activity in the new feed.

v2.1.0Feature

Analytics Dashboard

Nov 15, 2024

Build custom reports with our new analytics dashboard. Export data to CSV and visualize feedback trends over time.

v2.4.0Major

Dark Mode & Performance

Jan 8, 2025

We've added dark mode support across the entire platform, improved load times by 50%, and completely redesigned the dashboard.

v2.3.2Patch

Bug Fixes

Jan 3, 2025

Fixed an issue where CSV exports would fail for large datasets. Also improved mobile responsiveness across all feedback views.

Help Docs

Build a beautiful help docs with articles and collections. Reduce support load and empower customers to help themselves.

Write beautifully formatted articles with our rich text editor
Match your brand with custom domains and styling
Help customers find answers with powerful search
Track what's working with built-in analytics

Help DocsAI

Public Docs

For your customers

>Getting Started

>API Reference

>Integrations

Private Docs

For your team

>Internal Playbooks

>Team Processes

>Onboarding

Anyone can view

Team only

Support Inbox

A shared inbox for customer conversations. Collaborate with your team, assign tickets, and resolve issues faster. Keep all customer communication in one place with email, chat, and social media integration. Track response times, set SLAs, and never miss a customer inquiry again.

ReceiveAll channels in one place

AssignRoute to team members

ResolveClose the loop

Inbox3 new

Sarah K.Urgent2m ago

How do I export my data to CSV?

OpenAssigned to You

Mike R.Medium15m ago

The Slack integration isn't syncing

OpenAssigned to Tom

Anna L.Low1h ago

Thanks for the quick response!

ResolvedAssigned to You

James W.Low2h ago

Feature request: bulk import

Pending

Connect with your favorite tools

Seamlessly integrate with Slack, Linear, Jira, GitHub, Discord, and 50+ more tools. Keep your workflow connected and automate repetitive tasks.

Sync feedback to your project management tools, get instant notifications in your team channels, and automatically create tickets from customer requests. No more copy-pasting between apps.

SlackLinearJiraGitHubDiscordZapier+50 more

View all integrations

Let AI surface what matters most

Our AI automatically analyzes feedback, identifies trends, and surfaces the insights that matter most to your product decisions. Spend less time sorting through feedback and more time building what customers want.

Automatic feedback categorization & tagging
Smart duplicate detection & merging
Sentiment analysis & trend identification
AI-generated summaries & insights

Learn about AI features

AI Insights

Live

AI Summary

Users are requesting dark mode and mobile app features most frequently. Sentiment is 78% positive.

Loved by product teams everywhere

Product7 transformed how we handle customer feedback. The voting system alone saved us countless hours of prioritization meetings.

Chioma Okafor

Head of Product, Tradewise

The public roadmap feature built so much trust with our users. They love seeing their ideas move from 'planned' to 'shipped'.

Emeka Adeyemi

CEO, FarmLink

We replaced 4 different tools with Product7. Surveys, feedback, help center, and support inbox — all in one beautiful interface.

Funke Balogun

Customer Success Lead, HealthBox

FAQ

Got questions?

Product7 combines the best of both worlds — feature voting and roadmaps like Canny, plus multi-channel surveys and NPS like Zonka. We also add support inbox and help center. One platform, one price, no tool-hopping.

Still have questions? We're here to help.

Contact our team

Conversations24 open

Add dark mode for better nighttime usageHOT

PlannedJan 8

142

Real-time webhook notifications

In ProgressJan 6

Native iOS and Android mobile app

Under ReviewJan 4

Customer Support, Finally Unified

Join hundreds of teams who use Product7 to manage support conversations, deploy AI agents, and deliver exceptional customer experiences.